Apart from the day to day operational activity, attention should be given for the future development of the health care organisation. The organisation should take over a strong culture of excellence and caring with various leading, national and international programs. Basically, in the health care segment more importance should be given to the comfort of the patients. The best way of positioning the health care system to deal with the upcoming challenges can be made by by focusing on the patient experience. Now we are in a new era of health care scenario, so to emerge a stronger organisation, we should work towards the goal of attaining full customer satisfaction through delivering the best possible timely and most effective intervention to each individual patient.
The culture of excellence:
Apart from that the organisational governance of Spain always speaks about the new development in the existing organisations so as to make it distinguishable among the others. It always speaks about the continual growth and the most recent advances in research. New strategic long term business plans should be incorporated which will enable the care centre to provide The Best Medicine and other services. Thus, it is very important to think about strategic planning exercise along with a touch of an unrelenting improvement to make the system more effective.
The wellness program:
Not only for the treatment, but follow-up and wellness & disease prevention program for the patients, the health care institute should also consider maintaining a supportive, healthy, interdisciplinary work environment for the staffs and internal members. It will help the a lot to the Hospital team to feel connected with the patient-centred approach. That is the reason why all the medical institutes should focus on their services through focusing on the experience of the patients and employees. A transparent public communication regarding the increased performance measurement is very much useful.